1. In the app
Open “Support” on the app’s Profile screen. It offers:
- Feature guide: Usage guidance for core features such as amounts, refunds, and settlements.
- Send an email: Opens an email draft from the app.
- Report a bug: Please describe the steps that led to the problem.
The app’s support screen says inquiries are reviewed in order during operating hours, and shows those hours as weekdays 10:00 to 18:00 (Korea time).
2. By email
You can also write to contact@saisoop.co.kr if you cannot use the app. Tell us which screen you were on and what you did so we can check the problem. Do not include passwords, national identification numbers, or payment authentication details.